What is the project ‘Hear, see and speak’ about?
In May 2016, NIVEL and RIHS started the collaborative research project ‘Hear, see and speak: Client evaluation of the care relationship in long-term care’, funded by ZonMw. In long-term care it has not yet been studied which qualitative method is most effective and useful for monitoring the care relationship from a client perspective. We try to find the most suitable and useful qualitative method to evaluate the client-professional relationship in long term care. This participatory study will be performed in three different healthcare organizations, representing the three main sectors of the long term care: residential elderly care and home care, mental health care and care for persons with a disability. Clients will contribute actively as co-researchers to this quality evaluation and improvement of the client-care professional relationship. They will be involved in several research activities. Clients as co-researchers have a lot to offer to this study, mainly for their experiential knowledge derived from personal experiences of being in a client role, receiving care and being part of the client-professional relationship.
The study will not only result in scientific articles, but also in practical products; among others an overview of qualitative methods, a guideline for client councils and care organizations to choose a suitable qualitative method and an implementation plan. In this way, this research connects practical and scientific purposes. From the early start of the study, everyone interested in this topic is informed about the progress and results of the project via LinkedIn.
What parties do cooperate?
Aukelien Scheffelaar works as a PhD candidate on this project. She is employed at NIVEL in Utrecht. Since her main promotor, Sandra van Dulmen, has a position at NIVEL and at the Department of primary and community care at Radboudumc, Aukelien follows the PhD program at the Radboudumc. This creates several opportunities for her: the possibility to attend PhD courses and congresses, and using Radboudumc facilities such as access to online scientific databases. Aukelien was also assigned to a mentor at the Radboudumc to guide her from a distance.
Why is the cooperation valuable?
Thanks to this cooperation, it is possible for Aukelien to follow the PhD program of the Radboudumc/RIHS. This creates a valuable combination of achieving practical relevant outcomes and earning a PhD degree at the same time. For Radboudumc, the results of the project can be used to get insight into the possibilities and barriers in allowing patients and clients a larger role in the monitoring and improvement of the quality of the care in and outside a hospital.